Privacy Policy

Vexcite Inc. (“Vexcite,” “we,” “us,” or “our”) operates this store and website, including related information, content, features, tools, products, and services, in order to provide customers with a shopping experience.

Our store may be powered by third party commerce platforms, including Shopify, which help us provide the website and related services.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, or make a purchase through our website, communicate with us, or otherwise interact with Vexcite.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

By using or accessing the website, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the website, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address
• Financial and payment information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details
• Account information, including your username, password, security questions, preferences, and settings
• Transaction information, including items you view, place in your cart, purchase, return, exchange, or cancel
• Communications with us, including information you provide when contacting customer support
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers
• Usage information, including information about how and when you interact with or navigate the website

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, visit or use the website, communicate with us, or otherwise provide personal information
• Automatically through the website, including from your device and through cookies or similar technologies
• From service providers who collect or process personal information on our behalf
• From partners or other third parties, where permitted by law

We may use personal information for the following purposes:

Providing, Tailoring, and Improving Services

We use personal information to provide our website and services, process payments, fulfill orders, remember preferences and items you are interested in, send account or order notifications, process purchases, returns, exchanges, or other transactions, manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews, and improve the customer experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing online advertisements for products or services on our website or other websites.

This may include advertising based on items you previously purchased, viewed, added to your cart, or interacted with on the website.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services.

If you create an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

Communicating With You

We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable law, respond to valid legal process, participate in civil discovery, investigate potential or actual litigation, enforce our terms or policies, and protect the rights of Vexcite, our users, or others.

We may disclose personal information to third parties for legitimate purposes, subject to this Privacy Policy.

Such circumstances may include disclosure:

• To Shopify, vendors, and service providers who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping
• To business and marketing partners who provide marketing services or help advertise products and services
• When you direct, request, or consent to our disclosure of information to third parties, such as when shipping products or using social media widgets or login integrations
• To affiliates or entities within our corporate group
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, or bankruptcy
• To comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce terms or policies, or protect the rights of Vexcite, our users, or others

Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising or certain marketing purposes.

Our website may use Shopify and other third party service providers to support online commerce, payment processing, analytics, advertising, fulfillment, shipping, security, and website functionality.

Information you submit through the website may be transmitted to and shared with Shopify and other service providers, including third parties located in countries other than where you reside, in order to provide and improve the website and related services.

Shopify may process personal information about your access to and use of the website in order to provide and improve services. Shopify may also use data from your interactions with our store, other merchants, and Shopify to provide enhanced commerce features.

In certain circumstances, Shopify may be responsible for processing personal information, including responding to privacy rights requests related to Shopify’s own processing activities.

The website may provide links to websites or online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by Vexcite, you should review their privacy policies, security practices, and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third party websites or platforms.

Information you provide on public or semi public platforms, including third party social networking platforms, may be viewable by other users and may be used by us or third parties without limitation, depending on the platform and your settings.

Our inclusion of a link does not, by itself, imply endorsement of the content, owner, or operator of that platform.

The website is not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If a parent or guardian believes that a child has provided personal information to us, they may contact us through the support channels available on our website to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as those terms are defined under applicable law.

No security measures are perfect or impenetrable, and we cannot guarantee perfect security.

Information sent to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.

How long we retain personal information depends on several factors, including whether we need the information to maintain an account, provide services, comply with legal obligations, resolve disputes, enforce contracts or policies, or maintain business records.

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and may be declined as permitted by law.

Right to Access or Know

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of personal information we maintain about you and request that we transfer it to a third party, subject to certain exceptions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.

If you visit our website with a Global Privacy Control opt out preference signal enabled, we may treat that signal as a request to opt out for the device and browser used to visit the website, where required by applicable law.

Other than Global Privacy Control, we may not recognize other “Do Not Track” signals sent from a browser or device.

Managing Communication Preferences

We may send promotional emails. You may opt out of receiving promotional emails by using the unsubscribe option included in those emails.

If you opt out, we may still send non promotional emails, such as emails about your account, orders, transactions, safety notices, or policy updates.

You may exercise applicable privacy rights through the methods made available on the website.

We will not discriminate against you for exercising privacy rights.

We may need to verify your identity before processing a request, as permitted or required by law.

You may designate an authorized agent to make requests on your behalf where permitted by applicable law. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf and may require you to verify your identity directly with us.

We will respond to privacy requests in a timely manner as required by applicable law.

If you have a complaint about how we process personal information, you may contact us through the support channels available on our website.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

We may transfer, store, and process personal information outside the country where you live.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms where required, such as Standard Contractual Clauses or equivalent transfer mechanisms, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.