FREQUENTLY ASKED QUESTIONS

10KW nominal | 25KW Max Output

Stock controller: 70mph | Upgraded controller: 80mph

50Ah | 3.6kwh

Eco: 150 miles | Normal: 90 miles | Race: 60 miles

High power 10kW hub motor

Lighting can be controlled directly from the bike using the power, color, and mode buttons, or fully customized through your phone for advanced effects and personalization. This system is designed to expand with future connectivity features.

System updates are released directly by Vexcite as improvements and new features become available. Owners are notified and provided with update files and instructions to ensure the platform stays current.

Vexcite combines fully addressable integrated lighting, a custom control architecture, and a modular body platform into one unified system. The MK2 features the most advanced integrated LED implementations in its class, a proprietary display layout, and a CAN-based communication network developed specifically for our platform. Project SYNC expands this ecosystem beyond the bike itself.

All 50 states + Canada

Anywhere from 2-14 days

Yes, the shipping for your MK2 is fully insured

You will need to install the front wheel, handle bars, display, and pedals using our installation guide. Typical Install time is 15-30 minutes.

Within 1 business day of your order, you will receive a tracking number with shipping updates along the way.

The MK2 is considered a class 2 Electric bike on mode 1 in some states, it is important to check your state and local laws before riding your MK2. Modes 2 and 3 are strictly for off road/track only. Depending on your state, you can register your MK2 to be fully legal on public roads.

You may need to register your MK2 to legally go on public roads. Always check your state and local laws before your ride.

The MK2 is optimized for every day street use, but can be just as effective on off road terrain.

Plug your charger into the XLR port directly behind the front fork on the frame.

10A charger: 4-5 hours | 5A charger: 9-10 hours.

Routine maintenance like new brake pads, tire replacements, and alignment are expected after expected after extended periods of high-intensity riding to ensure peak performance.

We offer full service at our warehouse, as well as in-depth instruction virtually. Our components are standard and your local shop should know how to handle repairs and maintenance.

We sell replacement and additional parts on our website.

Your MK2 comes with a 1-year standard warranty.

Click our contact link located at the top and bottom of our website to reach us.

Check your manual, check our video guides and online videos, and lastly contact support.